Drops terms and cancellation

Updated 13 November 2026. Version 2026-11-13-drops-v6.

What you are buying

Drops is optional, paid hosting for a time-limited artist page and interactive reveal. Editing and previews are free. Before payment we show the total in GBP, the exact duration and when hosting starts. There is no subscription or automatic renewal. An extension is a separate one-time purchase. Existing free artist tools do not require a Drops purchase.

Forms and fan uploads

Forms collect up to 500 responses during their hosting period. File-submission events collect up to 50 responses and let you choose 250 MB (£1.49), 500 MB (£2.98), 750 MB (£4.47) or 1 GB (£5.96) of optimised upload capacity, in addition to hosting. Every size includes a 50 MB overflow allowance. Photos are limited to 10 MB and videos to 25 MB and 60 seconds before processing. Uploaded media is resized or converted where appropriate; keep your originals. Capacity is reserved while a file is being processed.

The artist inbox displays storage use. If file capacity is reached, fans can still send answers without a file, within the response limit. The artist can buy more capacity in 250 MB increments at £1.49 each, up to 1 GB per event, without changing the event end time. Storage is purchased for the event rather than billed by actual usage. Unused capacity is not credited to another event; mandatory cancellation and service-remedy rights remain unchanged. We never charge automatically for more capacity. Fans should not rely on this as their only copy or use a form for urgent or sensitive information.

Fan responses and uploads are private to the submitting fan, the receiving artist and authorised safety/support staff when needed. The artist may download or export them. Send only material you have permission to share and only the personal information the artist needs. Artists must use collected information for the stated purpose; a form submission does not grant marketing-email consent. Fans can delete a response from its confirmation screen while that page remains open, or contact support about deletion. Responses are removed seven days after the event ends, subject to scheduled cleanup and specific legal obligations.

Paid publishing locations and billing

Paid publishing is initially available to customers based in the United Kingdom and the 50 United States or District of Columbia. Free editing and previews remain available elsewhere. Before payment we ask for your country and, for US customers, state. Stripe collects billing details to confirm that location. If those details disagree, hosting does not start until the payment is reviewed; contact support and do not pay again. Unsupported or unverifiable purchases must be resolved, including a refund where appropriate. We do not retain a payment without providing the service or an appropriate remedy.

Prices are shown in GBP. The seller is currently not VAT-registered and does not charge UK VAT. No tax registration or filing service is included in an artist’s purchase. We may pause new paid publishing in a state while reviewing our tax position. Mandatory consumer rights remain unchanged.

Your content

Only upload media you own or have permission to publish, including permission from people identifiable in it. A streaming-platform listing does not grant upload rights. Do not upload unlawful material, hate, abuse, sexual exploitation, explicit sexual content, malware or content that infringes another person’s copyright or privacy. Do not publish private addresses or sensitive personal information. You retain your rights and permit AUDEX to store, optimise, convert and deliver your media only as needed to provide this service.

Media preparation

We validate and optimise media before payment. Images are converted to WebP, with lossless encoding where practical; resizing or a high-quality lossy version may be used for fast loading. Video is converted to H.264/AAC MP4 and audio may be converted to a compatible playback format. Conversion can change quality. Do not use AUDEX as your master-file archive. Keep your own originals and check the preview before paying. We do not promise lossless audio or video, uninterrupted playback, a particular audience or protection against screenshots and recording.

Limits

Upload limits are 10 MB for each image, 50 MB for video and 25 MB for audio. Video may be up to five minutes and audio up to ten minutes. Images must be still JPEG, PNG or WebP. Account upload storage is limited to 200 MB, including unfinished uploads and processed copies. We may reject malformed, unsupported or unusually resource-intensive files. Publishing is unavailable until required files pass processing.

Hosting, links and expiry

Hosting runs for the time confirmed at checkout, starting immediately after confirmed payment or at the selected future start time. A successful payment redirect alone does not publish a drop. Links can be shared publicly. The link name is reserved when the drop is saved and remains fixed to protect printed QR codes. When a drop expires, AUDEX stops providing new access to its media. Visitors may retain downloaded, cached or recorded copies. Third-party destinations have their own terms and availability.

Taking an event offline

You can take a published event offline from its menu after typing the confirmation. This hides the fan page and stops new submissions. Taking it offline does not automatically cancel the hosting order, issue a refund, renew hosting or change your paid end date. Contact support about cancellation or a refund; your statutory rights remain available. Refunds and disputes are reviewed through Stripe and our support process.

Cancellation and refunds

We do not offer discretionary change-of-mind refunds once hosting has started. This does not limit any cancellation right or remedy required by law. Cancelling an unpaid checkout only closes that payment attempt; it does not refund or cancel paid hosting.

For consumer purchases, tell us within 14 days of purchase if you wish to cancel. Contact AUDEX support with your order reference, account email and a clear statement that you wish to cancel. You can use: “I cancel my Drops hosting order [reference], purchased on [date]. My name and account email are [details].” No particular form is required.

At checkout you explicitly request hosting to begin at the selected time, including during the cancellation period. If you cancel before hosting starts, we refund that hosting payment. If you cancel after hosting begins, a proportionate charge for the service already supplied may apply where permitted by law. Where permitted by law, the cancellation right ends once hosting has been fully supplied if you expressly requested early performance and acknowledged that consequence at checkout. We do not exclude rights concerning faulty, misdescribed or undelivered services. If a payment is taken but hosting fails, contact support so we can restore the service or provide the remedy you are entitled to. We normally return approved refunds to the original payment method; your bank may take additional time to display them.

Storage and deletion

Original upload objects are deleted after successful optimisation, with queued retries if deletion fails. Incomplete uploads are normally removed within two days. Unpublished media is retained while used by a draft edited within the last 30 days. Published media is normally scheduled for deletion seven days after hosting ends; the scheduled daily cleanup may take up to another day. A file used by another active drop or recent draft is kept until that use ends. An extension cannot restore deleted media. After deletion, create a new drop and upload the content again. Deleting an account removes its application data; queued storage cleanup removes associated files separately. Keep your own backups.

Safety and rights complaints

Report a drop through AUDEX support, including its URL and the problem. For copyright complaints identify the work, your authority to act and the material concerned. We may restrict access where reasonably necessary for safety, infringement, fraud or legal obligations. Contact support to request a review. Retention may be extended for a specific legal obligation or dispute.

Your rights

The operator and contact details are set out in the Artist terms. These terms supplement them and do not remove mandatory consumer protections in your country. Users under 18 must involve a parent or guardian before making a purchase. No statutory rights are waived simply by using Drops.